How to Buy Outcome Packs and Turn On Auto Top-Up

Summary

Overview: A pack is a set of prepaid outcomes. Packs cost less than the same number of overage outcomes. Buy packs by hand, or turn on Auto top-up so Pippify buys one pack for you when your plan volume and pack balance run out.

Prerequisites:

• You are the workspace Admin.
• Your workspace has an active paid plan. Packs aren't available during the free trial.
• A card is saved for your subscription.
• No cancellation is scheduled.

Step-by-Step Instructions

Step 1: Open the Packs card

1. In the sidebar, click Settings, then Billing.
2. With the Plan & usage chip selected at the top of the page, find Packs. It shows your prepaid outcome balance, the price per pack and how much a pack saves versus overage.

Step 2: Buy packs

1. In Quantity, choose how many packs to buy (1 to 10).
2. Click Buy [N] pack(s). The button shows the total price.
3. If your bank asks you to confirm the payment, follow its prompt.
4. A message confirms "Added [N] outcomes. Balance: [N]." If your bank confirmed the payment but the balance hasn't updated yet, you see "Your bank confirmed the payment; the balance updates within a minute."

Step 3: Turn on Auto top-up

1. On the Packs card, turn on Auto top-up.
2. A message confirms "Auto top-up is on."
3. From now on, when your plan volume and your pack balance run out, Pippify buys one pack automatically and emails you a receipt.
4. To stop it, turn Auto top-up off. A message confirms "Auto top-up is off."

Verify It Worked

Success criteria:

• The Packs card shows your new prepaid outcome balance.
• The bell shows "You bought [N] pack(s) …" or "Auto top-up bought [N] pack(s) …" with your new balance.
• Usage this cycle shows outcomes paid from packs and pack outcomes left.

Troubleshooting

Common errors

• "Add a card first (Payment method & invoices below).": no card is saved. Fix: click Payment method & invoices and add a card.
• "Packs can't be bought while your subscription is set to cancel. Undo the cancellation to buy more.": a cancellation is scheduled. If Auto top-up is on, it shows Paused for the same reason. Fix: click Undo cancellation.
• "Contact support to add outcomes.": your workspace is billed by invoice, so packs can't be bought by card. Fix: contact support.
• "Auto top-up was turned off: [reason]. Update your card and turn it on again.": an automatic pack charge was declined, so Pippify turned Auto top-up off. The bell also shows "Auto top-up is off: …". Fix: update your card, then turn Auto top-up on again.
• "Could not reach Stripe to confirm your card. Check your connection and try again.": your browser couldn't load the card confirmation. Fix: check your connection and try again.
• A card decline message from your bank: the purchase failed. Fix: use another card, or contact your bank.

Limitations & considerations

• Outcomes use your plan volume first, then your pack balance, then overage.
• Packs don't expire while you stay subscribed. Unused packs are forfeited when a cancellation takes effect.
• The Packs card doesn't show during the free trial or on a read-only workspace.

Next Steps & Related Resources

• Next steps:
  • How to Track Usage and Overage
• Related articles:
  • What Plans Pippify Offers and What an Outcome Is
  • How to Update Your Card and Download Invoices
  • How to Cancel or Keep Your Subscription
  • How Notifications Work

Need more help? For more information and assistance, please send an email to support@pippify.ai.

Last Updated: 10/15/2026