How to Cancel or Keep Your Subscription

Summary

Overview: Cancel your subscription from Settings › Billing. The cancellation takes effect at the end of your paid period, and you can undo it any time before then.

Prerequisites:

• You are the workspace Admin.
• Your workspace has a paid Starter, Growth or Scale subscription.

Step-by-Step Instructions

Step 1: Cancel your subscription

1. In the sidebar, click Settings, then Billing.
2. With the Plan & usage chip selected at the top of the page, find Manage subscription and click Cancel subscription.
3. Read Cancel your subscription?:
   • "Service continues until [date]. Nothing is refunded."
   • If you have unused packs, they are forfeited on that date.
   • "Pippin stops sending on that date; your data stays viewable and exportable for at least 30 days."
4. In Type CANCEL to confirm, type CANCEL in capital letters.
5. Click Cancel subscription. To back out, click Keep my subscription.
6. A message confirms "Your subscription ends on [date]".

Step 2: Keep your subscription (undo the cancellation)

1. Open Settings › Billing.
2. Click Undo cancellation on the plan card, next to Cancels on [date], or in Manage subscription.
3. A message confirms "Your subscription will continue".

Verify It Worked

Success criteria:

• After cancelling, the plan card and Manage subscription show Cancels on [date].
• After undoing, Cancels on [date] disappears and Cancel subscription shows again.

Troubleshooting

Common errors

• Cancel subscription stays greyed out: the confirmation word doesn't match. Fix: type CANCEL exactly, in capital letters.
• "This subscription is not scheduled to cancel": there is no cancellation to undo. Refresh the page.

Limitations & considerations

• While a cancellation is scheduled, you can't change plans or buy packs, and Auto top-up is paused. Undoing the cancellation brings them back.
• On an annual plan, the cancellation takes effect at the end of the annual term.
• After the end date, the workspace becomes read-only. To use Pippin again, subscribe from Settings › Billing.
• A custom plan can't be cancelled or un-cancelled from this page. Contact support.
• You can still cancel while a payment has failed.

Next Steps & Related Resources

• Next steps:
  • Why a Feature Is Locked and What Read-Only Means
• Related articles:
  • How to Subscribe or Change Your Plan
  • How to Buy Outcome Packs and Turn On Auto Top-Up
  • How to Update Your Card and Download Invoices
  • How to Assign, Tag or Export Leads

Need more help? For more information and assistance, please send an email to support@pippify.ai.

Last Updated: 10/15/2026