How to Paste Text or an FAQ Into Pippin's Knowledge

Summary

Overview: Paste an FAQ, article, product description or any other text straight into Pippin's knowledge. This is the quickest way to teach Pippin something that isn't in a file or on your website.

Prerequisites:

• You are the Admin of the workspace.
• Your text is ready to copy (up to 50,000 characters per entry).

Step-by-Step Instructions

Step 1: Open the Paste text tab

1. In the sidebar, open Settings › AI Studio. The Knowledge tab opens.
2. Click Add Knowledge, then the Paste text tab.

During setup, you can do the same from the Your knowledge step of the setup wizard: click Paste text. The window opens with only the Google Drive and Paste text tabs.

Step 2: Add a title

In Title, type a clear name, for example "Cebu Tour Packages FAQ". The title is how you find the entry in the Knowledge list later.

Step 3: Paste your content

1. Paste your text into Content.
2. The counter under the box shows how many characters you've used, out of 50,000.
3. For best results, paste clean text, as the tip under the box says.

Step 4: Save

1. Click Save & index. The button shows Saving & indexing….
2. The window closes and the entry appears in the Knowledge list. Its status moves from Queued to Indexing to Active.

Other way: ask Pippify Coach

You can also ask Coach to add text to your knowledge, for example an answer you just wrote. Coach shows the change for you to apply. See How to Fill Your Knowledge Base With Coach.

Verify It Worked

Success criteria:

• The entry shows Active in the Knowledge list.
• Click its name to read the text Pippin learned.
• Click Test Pippin and ask a question your text answers.

Troubleshooting

Common errors

• "Exceeds 50,000 character limit": your text is too long. Fix: split it into two or more entries, each with its own title.
• Save & index is greyed out: Title or Content is empty, or the text is over the limit. Fix: fill in both and stay within 50,000 characters.
• "Failed to save text. Please try again.": Fix: try again.

Limitations & considerations

• Short text works too. A one-line answer or a short note is kept whole as one piece of knowledge.
• You can't edit a pasted entry after saving. To change it, delete it and paste the new version.
• Pippin treats your text as fact. Check prices, dates and policies before you save.

Next Steps & Related Resources

• Next steps:
  • How to Manage Knowledge Documents
  • How to Test Pippin Before Going Live
• Related articles:
  • How to Have Pippify Draft a Knowledge Article
  • How to Fill Your Knowledge Base With Coach
  • How Pippin Finds Answers in Your Knowledge

Need more help? For more information and assistance, please send an email to support@pippify.ai.

Last Updated: 10/19/2026