How to Resend or Cancel an Invitation

Summary

Overview: Send a fresh invitation link when the first one expired or got lost, or cancel an invitation you no longer need.

Prerequisites:

• You are the workspace Admin.
• The invitation shows under Pending invitations on Settings › Users.

Step-by-Step Instructions

Step 1: Find the invitation

1. In the sidebar, click Settings, then Users.
2. Scroll to Pending invitations. The number next to the title is how many invitations are listed. Each row shows the Email, Role and Expires time. An invitation past its expiry time shows an Expired label.

Step 2: Resend an invitation

1. In the invitation's row, click Resend.
2. A message confirms "Invitation resent to" followed by the email address.
3. Pippify sends a new link with a new expiry time. The old link stops working.

Step 3: Cancel an invitation

1. In the invitation's row, click Cancel.
2. The Cancel the invitation? window says "The invite link sent to [email] stops working."
3. Click Cancel invite. To keep the invitation, click Cancel.
4. A message confirms "Invitation cancelled".

Verify It Worked

Success criteria:

• After a resend, the row shows a later Expires time, and the Expired label is gone.
• After a cancel, the row disappears from Pending invitations, and the link in the earlier email no longer works.

Troubleshooting

Common errors

• "Could not cancel the invitation. Please try again.": the cancel didn't go through. Fix: refresh the page and try again.
• "Invite not found": the invitation no longer exists. Fix: refresh the page.
• "Something went wrong. Please try again.": the resend didn't go through. Fix: refresh the page and try again.
• "This email address is already a member of this workspace.": the person already joined. Fix: find them in the Members table, then cancel the leftover invitation.
• "Your Pippify subscription is inactive. Reactivate it under Settings > Billing to send messages, quotes and booking links.": the workspace is read-only, so invitations can't be sent. Fix: subscribe under Settings › Billing.

Limitations & considerations

• An invitation expires 1 hour after it is sent. An expired invitation stays in the list until you resend or cancel it.
• An expired invitation doesn't hold a user seat. A pending invitation that hasn't expired does hold one on plans with a user limit.

Next Steps & Related Resources

• Next steps:
  • How to Invite a Team Member
• Related articles:
  • How to Accept an Invite and Join a Workspace
  • What Each Role Can Do
  • How to Suspend or Reactivate a User

Need more help? For more information and assistance, please send an email to support@pippify.ai.

Last Updated: 10/15/2026