PippifyHelp Center

How to Set Web Chat Quick Questions

Feature Availability User Permissions Business Type Time to Complete Skill Level
All plans and the free trial Admin only All business types About 5 minutes Beginner

Summary

Overview: Quick questions are buttons that show under your web chat greeting. A visitor can tap one instead of typing, and Pippin answers it the same way it answers anything else. You can write them yourself or have Pippify suggest some from your knowledge base.

Prerequisites:

  • You are signed in as the workspace Admin.
  • Pippin Web Chat is set up on the Web chat card in Settings › Channels (click the Web chat tile).
  • For suggestions, it helps to have documents in Pippin's knowledge (Settings › AI Studio).

Step-by-Step Instructions

Step 1: Add a question yourself

  1. In the sidebar, go to Settings › Channels, click the Web chat tile, and find Quick questions on the Web chat card.
  2. Type a question in the box, such as "Do you deliver to Cebu?". Keep it to 60 characters or fewer.
  3. Click Add, or press Enter. The question appears in the list.
  4. Repeat for up to 5 questions.

Step 2: Add suggested questions

  1. Click Suggest from my knowledge base. The button shows Reading your knowledge base… while it works.
  2. A Suggestions list appears. Click Add next to each question you want. Questions already on your list show Added.
  3. Click Dismiss to close the list.

Step 3: Remove a question

  1. Click the × next to the question.

Step 4: Save

  1. Click Save changes at the bottom of the card. Nothing is saved until you do, including suggestions you added.

Verify It Worked

Success criteria:

  • After you save and reload the page, your questions are still listed.
  • Open your web chat (or click Preview on a demo page). The questions show as buttons under the greeting, and tapping one gets an answer from Pippin.

Troubleshooting

Common errors

  • "Keep each question to 60 characters or fewer.": shorten the question.
  • "You already have that question.": it's already on the list.
  • Maximum of 5 questions.: the list is full. The box and Suggest from my knowledge base are disabled. Remove a question to add another.
  • "Too many suggestion requests. Try again shortly.": you asked for suggestions too many times in a short period. Wait, then click Try again.
  • "The AI service is temporarily unavailable. Please try again in a moment.": click Try again in a moment.
  • "We couldn't read your knowledge base just now.": click Try again.
  • Pippin had nothing to suggest. Add a Knowledge Base document or a business description and try again.: add knowledge in Settings › AI Studio first, or write questions yourself.

Limitations & considerations

  • If you have no knowledge documents, suggestions are based on your business profile, and a note says Suggested from your business profile — we found no Knowledge Base content. Add documents in AI Studio for sharper questions.
  • Leave the list empty and the widget shows no buttons at all.
  • Suggestions are only proposals. Pippify never adds them for you.

Next Steps & Related Resources

  • Next steps:
    • How to Add a File to Pippin's Knowledge
  • Related articles:
    • How to Add Pippin Web Chat to Your Website
    • How Web Chat Suggests Quick Questions

Need more help? For more information and assistance, please send an email to support@pippify.ai.

Last Updated: 10/15/2026