How to Sign In and Choose a Workspace

Summary

Overview: Sign in to Pippify with your email address and password. If your login belongs to more than one workspace, Pippify asks which workspace to open.

Prerequisites:

• A Pippify account. To get one, sign up (see How to Create a Pippify Account) or accept an invitation from your team's Admin.

Step-by-Step Instructions

Step 1: Sign in

1. Go to the Pippify sign-in page. The page title is Sign in.
2. Enter your Email Address.
3. Enter your Password. Click the eye icon to show or hide it.
4. Click Sign In. The button shows Signing in… while it works.

If your email isn't verified yet

1. If you signed up but never entered the verification code, signing in sends you a new code and opens the Verify your email page with "We sent a new code to your email."
2. Enter the 6-digit code and click Verify Email. Pippify finishes your sign-up. See How to Create a Pippify Account.

If your account has no workspace yet

1. If your email is verified but your workspace was never created, the Finish setting up your workspace page opens.
2. Check Full Name and Company Name, then click Continue. Pippify creates your workspace, makes you its Admin and opens the setup wizard. See How to Create a Pippify Account.

Step 2: Choose a workspace (only if you belong to more than one)

1. If your login is a member of two or more workspaces, the Choose a workspace page opens: "Select the workspace you want to sign into."
2. Each card shows the workspace name and your role in it: Admin, Sales Manager or Sales Rep.
3. Click the workspace you want.

Step 3: Start working

1. Pippify opens your Dashboard. If you belong to one workspace and were sent to the sign-in page from another Pippify page, it takes you back to that page instead.
2. If you are the Admin and haven't finished setup yet, Pippify opens the setup wizard first. See How to Complete the Setup Wizard.

To switch to another workspace

1. Click your name in the top-right corner and choose Sign Out.
2. Sign in again and pick the other workspace on the Choose a workspace page.

Verify It Worked

Success criteria:

• The top bar shows your name and your role in the workspace you picked.
• The left menu shows the pages your role can use. Only the Admin sees Settings.

Troubleshooting

Common errors

• "Incorrect email or password.": the email or password is wrong, or no Pippify login uses that email. Fix: check both for typos. If you forgot the password, click Forgot password? (see How to Reset Your Password).
• "Your account has been suspended. Please contact your admin.": your workspace's Admin suspended your access. Fix: ask the Admin to reactivate you.
• "Your account has been suspended." (after you pick a workspace on Choose a workspace): the Admin of that workspace suspended your access there. Fix: ask that Admin to reactivate you, or pick another workspace.
• "Too many login attempts. Please wait a moment and try again.": Fix: wait a little, then sign in again.
• "Tenant selection token is invalid or expired." (back on the sign-in page): the Choose a workspace page was left open too long. Fix: sign in again and pick the workspace straight away.
• "Your sign-in timed out. Please sign in again.": the Finish setting up your workspace page was left open too long. Fix: sign in again.

Limitations & considerations

• There is no workspace switcher inside the app. To change workspace, sign out and sign in again.
• Pippify signs you out after a period of inactivity. See Why Was I Signed Out?
• The Pippify logo on the sign-in, sign-up and password pages opens the Pippify website in a new tab. Your sign-in page stays open.

Next Steps & Related Resources

• Next steps:
  • How to Complete the Setup Wizard
• Related articles:
  • How to Reset Your Password
  • Why Was I Signed Out?
  • How to Sign Out or Switch Workspace
  • What Each Role Can Do

Need more help? For more information and assistance, please send an email to support@pippify.ai.

Last Updated: 10/19/2026