How to Update Your Card and Download Invoices

Summary

Overview: Your card and your subscription invoices are kept in Stripe's secure portal. Open it from Settings › Billing to change your card or download invoices. Overage invoices are also listed under the Usage history chip.

Prerequisites:

• You are the workspace Admin.
• Your workspace has a paid subscription. The Manage subscription card doesn't show during the free trial.

Step-by-Step Instructions

Step 1: Open Stripe's portal

1. In the sidebar, click Settings, then Billing.
2. With the Plan & usage chip selected at the top of the page, find Manage subscription.
3. Click Payment method & invoices. Stripe's secure portal opens in the same tab.

Step 2: Update your card

1. In Stripe's portal, add your new card and make it the default.
2. Return to Pippify when you are done.

Step 3: Download invoices

1. In Stripe's portal, open your invoice history.
2. Download the invoice you need.
3. For overage invoices, you can also open Settings › Billing, click the Usage history chip, and click View invoice in Overage invoices.

Step 4: Fix a failed payment

1. If a payment fails, a banner says "Your last payment failed. Service continues while we retry; update your card to avoid interruption." The badge next to Billing shows Payment failed.
2. As the Admin, click Update card on the banner, then click Payment method & invoices and update your card in Stripe's portal.

Verify It Worked

Success criteria:

• Stripe's portal shows your new card as the default.
• After a failed payment is paid, the Payment failed badge and banner go away.

Troubleshooting

Common errors

• "Your subscription is inactive. Payment could not be collected, so Pippin has stopped sending. Update your card to continue.": Stripe's retries ran out and the workspace is now read-only. Fix: click Fix payment on the banner and update your card.
• "No billing profile yet; subscribe first": the workspace has no paid subscription yet. Fix: subscribe first. See How to Subscribe or Change Your Plan.

Limitations & considerations

• Stripe's portal is for your card and invoice history only. Change your plan or cancel on Settings › Billing in Pippify.
• Stripe sends payment receipts to the workspace owner's email.
• While a payment has failed, plan changes are blocked until the open invoice is paid.

Next Steps & Related Resources

• Next steps:
  • How to Track Usage and Overage
• Related articles:
  • How to Subscribe or Change Your Plan
  • How to Buy Outcome Packs and Turn On Auto Top-Up
  • How to Cancel or Keep Your Subscription
  • Why a Feature Is Locked and What Read-Only Means

Need more help? For more information and assistance, please send an email to support@pippify.ai.

Last Updated: 10/15/2026