What Plans Pippify Offers and What an Outcome Is

Summary

Overview: Pippify has three self-serve plans: Starter, Growth and Scale. Each plan includes a number of outcomes per billing cycle. An outcome is a lead Pippify helped move forward: a quote approved and sent, or a booking confirmed. This guide explains how outcomes are counted and which plan unlocks which feature.

Prerequisites:

• To see prices, included outcomes and limits, you need the Admin role to open Settings › Billing.

Step-by-Step Instructions

Step 1: See the plans and their prices

1. In the sidebar, click Settings, then Billing.
2. With the Plan & usage chip selected at the top of the page, scroll to Plans.
3. Use the Monthly and Annual buttons to switch between prices. Annual cards show how much you save compared with paying monthly.
4. Each plan card lists its price, the outcomes included, the price per extra outcome, the pack price, the number of users, and which features it includes.

Step 2: Know which plan unlocks which feature

1. Six features depend on the plan. Every other feature is in every plan.
2. Growth plan and up adds WhatsApp, SMS, Full auto and CRM connectors (Bigin by Zoho and Monday.com).
3. Scale adds AI voice and Priority support.
4. On the plan cards, a check mark shows an included feature and a dash shows one that isn't included.
5. The plan cards also show each plan's number of users. The Starter plan has a user limit; Growth and Scale show Unlimited.

Step 3: Understand what an outcome is

1. Pippify records an outcome when, for a lead:
   • a quote is approved and sent, or
   • a booking is confirmed.
2. Each lead counts once per billing cycle. If a lead gets a quote and later books a meeting in the same cycle, it is still one outcome.
3. Replies, follow-ups and conversations that don't reach a quote or booking aren't outcomes.

Step 4: Understand how outcomes are paid for

1. Outcomes first use the volume included in your plan for the cycle.
2. When that runs out, they use your prepaid pack balance, if you have one.
3. After that, each extra outcome is overage. Overage is invoiced at the end of the cycle.

Verify It Worked

Success criteria:

• You can find your current plan at the top of Settings › Billing, with its renewal date.
• Usage this cycle shows how many outcomes you have used.

Troubleshooting

Common errors

• The plan card says "Billed outside Pippify": your workspace is billed manually. Fix: contact support to change your plan or add outcomes.
• The plan card says "(custom plan)": your workspace is on a custom plan managed by Pippify. Fix: contact support to change it.

Limitations & considerations

• Prices, included outcomes, overage rates, pack prices and user limits can change. Always check Settings › Billing for the current figures.
• Sales Managers and Sales Reps can't open Settings › Billing. Billing banners tell them to ask the Admin.

Next Steps & Related Resources

• Next steps:
  • How to Subscribe or Change Your Plan
  • How to Track Usage and Overage
• Related articles:
  • How the Free Trial Works
  • How to Buy Outcome Packs and Turn On Auto Top-Up
  • Why a Feature Is Locked and What Read-Only Means
  • What Is a Quote in Pippify?
  • How Pippin Sends a Booking Link

Need more help? For more information and assistance, please send an email to support@pippify.ai.

Last Updated: 10/15/2026